Terms & condition

General Terms and Conditions for Digion.shop

Welcome to Digion.shop, where we strive to provide high-quality electronic products and a seamless shopping experience. Please review the following terms and conditions, as they govern your use of our website and services.

Accuracy of Information

While we make every effort to ensure that all information on our website is accurate and up to date, Digion.shop cannot be held responsible for any typographical errors, omissions, or changes in product specifications, pricing, or availability. We may replace out-of-stock items with a product of equal or superior quality. Please confirm all details when placing your order.

Customer Responsibilities

  • Account Information: Customers must ensure that all personal and payment details provided are accurate and up to date. Any discrepancies may delay order processing or result in cancellation.

  • Product Usage: Customers are responsible for using products as intended. For electronic devices, we recommend following all provided guidelines to ensure safety and proper functioning.

Order and Payment Terms

We exclusively accept payments via PayPal, a trusted and secure payment gateway.

  • Payment Protection: Digion.shop ensures that all transactions are processed through secure, encrypted servers, and no payment information is stored on our site. This guarantees that your financial data remains safe.

  • Order Verification: For first-time customers, we may require additional verification steps to ensure transaction security. Failure to provide requested documentation or complete the verification process may result in delays or cancellations.

  • Processing and Delivery: Once your order has been processed and verified, we aim to deliver products promptly. Any delays will be communicated via the contact details provided at the time of order.

Returns & Cancellations

  • Return Policy: Customers have the right to return products within 14 days of receipt for a full refund, provided that the items are in their original, unused condition and packaging. Customers are responsible for return shipping costs unless the item is defective or not as described.

  • Damaged or Defective Products: In the unlikely event that you receive a defective or damaged item, we will cover the return shipping and provide a replacement or refund. Please notify us within 24 hours of receiving the product to arrange for a return or replacement.

Privacy and Security

  • Data Protection: Digion.shop is committed to protecting your privacy and ensuring that your data is secure. We use industry-standard encryption for all transactions, and personal data is processed in compliance with GDPR regulations.

  • Customer Information: We collect only the necessary information to process your order and provide customer service. For more details on how we handle your data, please see our Privacy Policy [link to Privacy Policy].

Price Match Guarantee

We pride ourselves on offering competitive pricing. If you find a comparable product offered at a lower price on another website before purchasing from us, contact us, and we will do our best to match or beat the competitor’s price.

Warranties

All products sold on Digion.shop are covered by the manufacturer’s warranty, which varies by item. We recommend reviewing the warranty details for each product to ensure that it meets your needs. Warranty coverage is void in cases of misuse, alterations, or neglect of necessary care for the product.

Complaints and Disputes

At Digion.shop, customer satisfaction is our priority. If you have any concerns or issues with your order, please contact our Customer Service Team via email at info@digion.shop. We will respond to all complaints within 7 business days.

In case of disputes, our legal team will review the matter fairly. For more information, see our Complaints Policy [link to Complaints Policy].

Final Notes

By placing an order on Digion.shop, you agree to comply with these terms and conditions. We reserve the right to modify these terms at any time, and any changes will be effective immediately upon posting on our website.

Your statutory rights remain unaffected by these terms.